My app is crashing, what do I do?

Is the Marco Polo® app closing unexpectedly or not opening at all? Trying the following usually resolves the issue. 

• Force quit the app. 
• Restart your device.
• Open the App Store or Google Play, search for Marco Polo, and make sure you’ve updated to the latest version of the app.
• Check to see if you have a software update available in your device Settings.  
• Reinstall the Marco Polo app. 

If the app is still crashing, or you're seeing an error message, please contact our support team at contact@marcopolo.me or reach out to us on one of our available channels.