My app is crashing, what do I do?

Is the Marco Polo® app closing unexpectedly or not opening at all? Trying the following usually resolves the issue. 

  • Force quit the app. 
  • Restart your device.
  • Open the App Store or Google Play, search for Marco Polo, and make sure you’ve updated to the latest version of the app.
  • Check to see if you have a software update available in your device Settings.  
  • Reinstall the Marco Polo app. 

If the app is still crashing, or you're seeing an error message, please contact our support team at or reach out to us on one of our available channels