I'm having trouble with sound

iOS users:

We have an advanced menu within the app that gives your device the option to use a different microphone, which should help with the issue you're experiencing.
If others can't hear you, or if there's a static-like noise in your Polos, try the following steps:
1. Tap the  Settings icon on the bottom of the home screen.
2. Select Advanced
3. Tap on Microphone
4. Select a different microphone for your device to use. Switching to the bottom mic typically helps, but it may help to try a different mic if using the bottom mic doesn't fix it.

Android users:
If you're not hearing any sound when watching or recording a Polo, please try restarting your device.