I'm having trouble with sound

For iOS users:

We added an advanced menu with options that help your device use a different microphone.

If others can't hear you, or there's static in your Polos, try these steps:

1. Tap the Settings icon on the bottom of the home screen

2. Select Advanced

3. Tap on Microphone

4.Select a different microphone, typically switching to the bottom mic will help. It may help to try another mic if selecting the bottom mic doesn't help.

For Android users:

If you're not hearing any sound when watching or recording a Polo, please try restarting your device.