I'm having trouble with sound

Apple (iOS) devices👇

If others can't hear you or if there's a static-like noise in your Polos, try switching the microphone your device is using with Marco Polo®. 

1. Tap Settings.

2. Select Advanced.

3. Tap Microphone.

4. Choose which microphone you’d like to use when recording Polos.

Note: Switching to the Bottom Mic typically helps, but you can try a different mic if the bottom mic doesn't resolve the issue.

Android devices👇

If you're not hearing any sound when watching or recording a Polo, check to be sure your Marco Polo app and device are updated to the latest versions. If you’re still having trouble, try restarting your device.