What are archived Polos?
To save space, we archive chats that have been inactive for more than 90 days. Archiving does not delete your Polos; you can return to them at a later time. Restoring a chat may take up to 24 hours.
How does a chat become inactive?
A chat is considered inactive if it hasn’t been opened in the past 90 days.
How do you access Polos that have been archived?
To access archived Polos, simply go to the archive of the chat and tap the “Restore Polos” button.
Once I request my archived Polos, how long until they become available?
Restoring a chat may take up to 24 hours.
Once my archived Polos become available, how long will they be available for?
Polos will be archived if the chat is inactive for 30 days after being restored.
Why are some of my chats available and some aren’t?
We archive chats that haven’t had any activity in more than 90 days. Once you restore a chat, that chat will be available to you until it has been inactive for more than 30 days.