What are archived Polos?
To save space, we archive most Polos that are 30 day old or older for Free users. Archiving does not delete your Polos; you can return to them at a later time. Restoring a chat will take at least 24 hours. We do not archive Polos for Plus users.
How do you access Polos that have been archived?
To access archived Polos, simply go to the archive of the chat and tap the “Restore Polos” button.
Once I request my archived Polos, how long until they become available?
Restoring an archived chat will take at least 24 hours.
Once my archived Polos become available, how long will they be available for?
Polos will be archived if the chat is inactive for 30 days after being restored.
Why are some of my chats available and some aren’t?
We archive Polos that are 30 day old or older for Free users. Once a chat is restored, it will be available to you until it has been inactive again for more than 30 days. Chats with Plus users, including group chats, will not be archived.