Cancel Plus Subscription

We’re sad to see you go! 

During your free trial, you’re able to cancel your subscription from within your Apple App Store / Play Store Account settings. 

To cancel on Apple:

  1. Visit the App Store App
  2. Tap on your avatar in the top right corner 
  3. View your subscriptions 
  4. See Marco Polo listed under active subscriptions and select “Cancel”

If you need to request a refund, Apple manages all billing for Marco Polo Plus subscriptions and Plus Pass purchases made on iOS devices. To request a refund, contact Apple Customer Support directly by following the instructions here.

Apple typically honors all refund requests within 30 days of the purchase date (note, however, that refunds are given at their discretion). 

To cancel on Android: 

  1. Visit the Google Play Store app
  2. Tap the top-left hamburger menu
  3. View your subscriptions
  4. See Marco Polo listed under active subscriptions and select "Cancel"

If you need to request a refund, you can request your refund from Google Play within 48 hours of the purchase. You’ll find more information about how to request a refund here.  

For Plus subscriptions purchased through Google Play, we are typically able to accommodate refund requests made within 30 days of your purchase. 

*You’re also able to switch from monthly to annual billing from here too. Once your free trial has ended, you’ll return to the free Marco Polo experience.