How do I delete a Polo? How do I delete all my Polos?

You can delete the Polos you've recorded, and you can also remove Polos that others have shared with you. To delete or remove Polos one at a time within the app:

  1. Tap and hold the Polo thumbnail. 
  2. Select Remove/Delete.



To delete a Polo from your chat archive: 

1. Tap the archive icon/button near the left side of your storyline 


2. Tap on the thumbnail of the Polo you'd like to delete and select delete on the bottom right side of the screen

Notes:  
  • If you delete a Polo that you recorded, the above steps will delete the Polo permanently for you and all others in the conversation as well as delete it from the Marco Polo servers.
  • If you remove a Polo that someone sent you, it will only be removed from your Polo storyline. The sender will still have access to it. 

Would you like to delete all your sent Polos? 

If you would like to delete either (1) all your sent Polos, or (2) your Account, including your personal information and all your sent Polos, please visit our Privacy Center by tapping here ✨


Once you’ve landed at our Privacy Center, you can follow these steps:

1. Tap on “Make a Privacy Request”


2. Select the type of request 

  • Delete all of my Marco Polo Data and my Account- Request your user data be permanently deleted from our systems, including your sent Polos and your data.

    Or
  • Delete all Polos- Request all of your sent Polos be permanently deleted. 


3. Follow the prompts to verify your account to begin your request.


We take the privacy and security of our customers’ data very seriously. As part of this process, please note that you will need to verify both the phone number and email associated with your Marco Polo account. You can learn more about how we protect and treat your data in our Privacy Policy here ✨

💡Through customer support, you may also request the deletion all your sent Polos in a particular chat by emailing privacy@marcopolo.me. 


Please note that requesting deletion permanently deletes the content and information from our servers and from the Marco Polo accounts of whomever you sent Polos to.

How do I save my Polos?

Learn how to save your Polos here ✨

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