Marco Polo Plus: Price increase FAQ

Why is the price going up?

When we built Marco Polo, we had one purpose: to help people feel close. To continue improving Marco Polo and supporting meaningful connections, we're updating our annual Plus plan pricing starting October 1, 2025. Since we launched Plus in 2020, we've added new features, boosted privacy and security protections, and made the app faster and more reliable: all without changing the price. This adjustment helps ensure Marco Polo stays sustainable and ad-free for the connections that matter most to you.

What are the new prices?

Starting October 1st, 2025, here's what's changing:

  • Marco Polo Plus (Individual Annual): $59.99 → $79.99 per year ($0.22/day)
  • Marco Polo Plus Family (Annual): $119.99 → $159.99 per year for 6 people ($0.04/day per person)

Prices may vary based on local currency and exchange rates.

What's not changing:

  • Free Plan with unlimited video messages, groups, and chats
  • Monthly subscription prices (Individual: $9.99/month, Family: $19.99/month)
  • Unlimited Storage subscription: $47.99/year

I'm currently on the Plus annual plan - when will my price change?

You'll continue at your current price until your next renewal date. You won't be charged the new price mid-cycle.

What am I getting for the higher price?

Since we launched Marco Polo Plus, we've added significant value:

Features added since launch:

  • Transcripts - Read Polos when you can't listen
  • Unlimited Storage - Never lose precious family moments
  • Closed Captions - For accessibility and noisy environments
  • Background audio - Listen while using other apps

All Marco Polo Plus features include:

  • Speed controls (1.5x to 3x playback)
  • Voice-only Polos
  • Photo Polos and enhanced effects
  • Scratchpad for notes
  • HD video
  • Plus Passes to share with friends
  • Unlimited storage so you never lose a Polo
  • Bookmarks, Reminders, and Forwarding
  • Notes and Video Reactions
  • 6 free Marco Polo Plus Passes for friends and family

What if the new price doesn't fit my budget?

We’ve got options to help you stay connected:

Free Plan: The free version of Marco Polo still remains with unlimited video messages, groups, and chats - the core of what makes Marco Polo special.

Monthly Plans: Monthly subscription prices remain unchanged (Individual: $9.99/month, Family: $19.99/month).

Unlimited Storage: $47.99/year for unlimited storage without other Marco Polo Plus features.

Family Plan Value: Marco Polo Plus Family works out to just $0.04/day per person for up to 6 people (when billed annually).

How does this compare to other services?

Marco Polo Plus offers great value at $0.22/day for Individual plans or $0.04/day per person for the Family plan (when billed annually), Marco Polo Plus delivers significant value while supporting a business that's designed for your well-being, not profit from your attention or data.

Unlike other platforms, we don’t show ads, sell your data, or use algorithms designed to keep you scrolling. Marco Polo is built for your well-being, not your attention.

Can I switch to a different plan?

Yes! You can:

  • Switch from Individual to Family anytime in your Marco Polo settings
  • Change from annual to monthly billing through your App Store or Google Play settings
  • Cancel to use the free version anytime through your App Store or Google Play settings

Changes typically take effect at the end of your current billing cycle.

How do I cancel if I don't want to pay the new price?

You can cancel your Marco Polo Plus subscription anytime through your Apple App Store or Google Play Store settings. You'll keep all your Marco Polo Plus features until your subscription expires.

For detailed cancellation instructions, visit our cancellation guide.

All Marco Polo billing is handled through Apple App Store or Google Play Store - we don't process payments directly.

Will my friends need Marco Polo Plus, too?

Not at all! The free version of Marco Polo still remains, and you can communicate with anyone on Marco Polo regardless of their subscription status. The core experience of sending and receiving video messages remains unlimited and free for everyone.