Preserving Polos from a Deceased User

If you’re reading this, please accept our sincerest condolences! Sending positive and healing thoughts your way during this difficult time.

We definitely understand how much it would mean to save these videos. You are able to save the Polos they shared with you as long as they did not have this feature turned off on their account. In order to save the Polos, you would just need to tap-and-hold onto whichever Polos you wish to save and a menu will pop up that provides you with the 'Save' option. 

If the "Restrict from Saving" feature was turned on within their account settings, another option to save these Polos would be to play them on your device and use another device to record them straight to the camera roll/gallery on your device.

It warms our hearts to hear that you were able to use Marco Polo to stay connected with your loved one, and we absolutely understand how important it is to preserve these Polos and memories that were created on Marco Polo. Our team is working on providing more options to save memories from loved ones, so we really appreciate your feedback on this!  

Once more, we are so sorry for your loss. Please let us know if you have any other questions! We are happy to help however we possibly can.