Preserving Polos from a Deceased User

If you’re reading this, our condolences to you and your friends and family for your loss. 
As Marco Polo accounts are tied to individual phone numbers, in order to preserve an account along with the Polos and memories created on Marco Polo it is very important to disassociate the user’s account from the phone number in case their cellular company recycles their phone number. 
If you have a loved one who passed away and whose account you’d like to preserve, please complete this form here:
We understand how much it means to save your loved ones Polos. This is why we’ve added a way to save Polos shared with you as long as the user did not have this featured turned off on their account. 
To save a Polo shared with you: tap and hold on the Polos you wish to save and you will see a menu pop up that gives you a save option. If that’s not an option, you could play the Polos on your device, and record them on another device to save them.

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