Plus Family FAQ

What is Plus Family?

Plus Family is an annual subscription plan that includes all the benefits of Marco Polo Plus along with 5 additional subscriptions for anyone you choose. Plus Family is not limited to members of your household – you define your family 😊

The annual subscription costs $119.99 per year. That’s six Plus accounts for just $20 per person per year, one-third the cost of an individual annual subscription. 

How do I subscribe to Plus Family?

Tap into your Marco Polo Settings tab, and then tap Plus Subscription. Under Plus Family you can upgrade and manage your subscription. 

How do I add members to my Plus Family plan? 

Tap into your Marco Polo Settings tab, and then tap Plus Subscription. Under Plus Family you’ll see the option to Add or Remove People, manage your guest passes (Gift a Plus Pass), or manage your subscription. 

If I'm using an iOS device, can I add friends who use Android?

Yes, you can add anyone who’s on Marco Polo to your Plus Family plan, as long as they don’t already have a Plus subscription. 

Will each member of my Plus Family plan receive 6 Plus Passes for gifting?

No, only the Plus Family account holder will receive and can gift Plus Passes. These passes are good for 2 free months of Plus features and can be gifted to anyone who isn’t already on Plus. 

Can I freely switch out members of my Plus Family plan?

The Plus Family account holder can add and remove members as they’d like. Members will be notified when they are added and removed. 

How does it work if my Plus Family members all use the same Apple ID? 

If the Plus Family members are not already Plus subscribers, the Plus Family account holder just needs to add all of them to their Marco Polo contacts list.

Note: Since Marco Polo doesn’t support multiple Plus subscribers per single Apple ID, subscribers who would like another family member to be the account holder need to work with Marco Polo Support to unlock the subscription and move it to the new subscriber's Marco Polo account. Contact us at support@marcopolo.me. 

Is the Plus Family plan attached to one main number? What if that number changes?

The Plus Family subscription is attached to the account holder’s phone number. If that phone number changes, the subscription will transfer to the new number.

Important: If your phone number changes, be sure to follow this change number process. This will ensure that your Marco Polo account reflects your new number and that your account and subscription remain accessible. 

If my Plus Family plan members are having issues with their accounts, will the account holder need to reach out to support?

The person experiencing any trouble should feel free to reach out to support@marcopolo.me. However, it’s good to have the account holder’s phone number handy in case it’s needed to resolve the issue. 

I’m already a Plus subscriber. Will I be refunded when I upgrade to Plus Family?

If you purchase an annual Marco Polo Plus plan and would like to upgrade to Plus Family, the charge will be prorated.

1. Android: Google Play will apply the amount you still have left over from the original purchase. Once that’s been used, you'll be charged for Plus Family. 
2. iOS: You'll initially be charged the full amount for Plus Family, and then Apple will send a prorated refund within 3-5 business days. 

Can Plus Family plan members split the subscription cost? 

The Plus Family account holder will be charged the full amount for the subscription. It’s then up to the account holder to split payment as they choose.

Can I switch from an annual to a monthly plan? Or switch from Plus Family to the individual plan? 

On iOS devices, you can switch plans via the App Store. Changes will take effect at the end of the current subscription period.

Someone has added me to their Plus Family plan and I don't want to be on it. How can I be removed?

It’s not possible to remove yourself from a Plus Family plan, but you can contact the account holder and ask them to remove you. 

Can I cancel Plus Family? 

You can cancel your Marco Polo subscriptions at any time through your Apple or Google Play store account. Tap this link for more information.